Dial-a-Phone is a trading division of Phones 4u Limited, which is a limited company registered in England with registered company number 03154198, VAT number GB 884 2536 96, and its registered office at Osprey House, Ore Close, Lymedale Business Park, Newcastle-under-Lyme, Staffordshire, ST5 9QD, a limited company registered in England.
Dial-a-Phone is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
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The Information We Collect and How We Use It ...Top
When you wish to obtain products and services from us we need to know your name, your address (and for contract mobile phones 3 years of address history), e-mail address, telephone number, credit card number and expiry date and your bank sort code and account number. We also need to know your date of birth and your residential, employment and marital status.
We gather this information to allow us to process any orders you may make which may include undertaking credit checks (both by us and third parties) and in connection with you obtaining an airtime agreement and mobile phone insurance. The relevant information is then used by us, our agents and sub-contractors, airtime providers and insurance companies to provide you with the products and services you have ordered and to communicate with you on any matter relating to the provision of the services and products in general. To help us and airtime providers to make credit decisions about you, to prevent fraud and to check your identity we and third parties may search their respective files and the files of credit reference agencies who will record any credit searches on your file. Details of how you conduct your account may be disclosed to such agencies. The information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud prevention, money laundering prevention and occasionally for tracing debtors.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone, SMS and other messaging services or fax to ask you for your feedback and comments on our services and products.
We and our group companies may also wish to provide you with information about other services or products we think may be of interest to you. You may be contacted by any of the above methods for this purpose. We may also want to provide you with related information from third parties we think may be of interest to you. We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. You may be contacted by any of the methods referred to above for these purposes. If you would rather not receive this information either directly from us or from selected third parties, or if you would rather only receive this information by particular methods (such as email) please use the account management facilities provided on-line by going to www.dialaphone.co.uk and clicking on MyAccount.
We may also be required to provide your personal information to the Financial Services Authority and other regulatory and governmental agencies.
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Our Use of Cookies and Other Information Gathering Technologies ...Top
We monitor the use of our website for customer traffic and purchasing patterns by the use of “session cookies”.
Cookies are text files that identify your computer to our server. Our server will automatically issue you with a cookie when you enter our site. Many sites use cookies to track traffic flows through their sites.
Our cookies only record those areas of the site that have been visited by your computer, and for how long. You do have the opportunity to set your browser to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.
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How We Protect your Information ...Top
The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
We realise how important it is to securely store any information that you provide. Dial-a-Phone on all of its websites maintains the highest levels of security. Our sites use high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.
You can tell whether a page is secure as a small locked padlock will appear in the bottom bar of your browser window. Only the Checkout stage will be secure to protect your data.
We also keep your information confidential. The internal procedures of Dial-a-Phone cover the storage, access and disclosure of your information.
We must advise that despite the measures that we take to ensure that the security facilities that we provide are of the highest standards as possible, it is necessary for us to notify you that there is no guarantee that any e-mail sent by you to us at this site will be received by Dial-a-Phone, or that the message will remain confidential whilst in transit. You therefore accept that by acknowledging this situation that you do so at your own risk.
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Sale of Business ...Top
If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
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Updating your Details ...Top
Existing Customers
If any of the information that you have provided us changes, for example if you change your e-mail address, name, address or other details, you can correct the information by using the account management facilities provided on-line by going to www.dialaphone.co.uk and clicking on MyAccount.
Non Dial-a-Phone Customers
If you are not an existing customer of Dial-a-Phone and have received promotional emails that you no longer wish to receive you can unsubscribe by following the links at the top of the email.
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Your Consent ...Top
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
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Complaints...Top
If you have any complaints regarding how your data is managed you can email privacy@dialaphone.com or write to The Privacy Manager, Dial-a-Phone, 53-79 Highgate Road, London, NW5 1TL. Please note this email and postal address are only provided for issues relating to storage and use of your data and we cannot guarantee any response to queries relating to any other issues.