Our Free Take-Back Service

We will accept and dispose of all of your electrical and electronic equipment on a like for like basis in accordance to the WEEE Directive.

For example, If you have purchased electrical or electronic equipment from Dial-a-Phone within 28 days we would accept your old electrical or electronic item and prevent the item going into a landfill site by disposing of the item safely.

What is the WEEE Directive?

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers of electrical and electronic equipment pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and Internet retailers must allow consumers to return their waste equipment free of charge.

What you need to do?

To use our free take-back service you need to take your old electrical or electronic equipment into you're nearest Phones 4u store along with your receipt or your delivery invoice note. The item needs to be within 28 days of your new purchase and also on a like for like basis. For example is you have purchased an accessory we will dispose of your old accessory for you.

We welcome all customer feedback, and if you have questions, ideas or other comments about Dial-a-Phone, our customer services teams waiting for your call. Our customer services team is waiting to hear from you on 08448 712 251 or by email: cc@dialaphone.com

WEEE Regulations

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:


Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Wildlife Trust

On 1st October 2011 Wales became the first UK country to introduce a charge for single use carrier bags. In-keeping with that legislation Phones 4u Limited now charge 5p for carrier bags in Wales.

Between 1 January and 31 December 2013 these charges generated net proceeds of £581.51 across Phones 4u stores and we are extremely pleased to donate these in their entirety to projects in Wales managed by Wildlife Trust of South and West Wales.

To find out more about the work of Wildlife Trust of South and West Wales projects please visit http://www.welshwildlife.org/