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If you have a question that isn’t covered on our Help Page or My Account section we provide several easy ways to get in touch.

If you’re an existing customer it helps to have the following information available:

         -         Mobile number – If your purchase came with a SIM card

         -         IMEI number – Available on the box or by dialling *#06#

         -         Contactable number and / or email address

Step 1: Contacting us with a General or Technical enquiry

Whether you have a question or complaint, we recommend that you first contact our Customer Service Team as they endeavour to resolve every contact first time.

By Phone:

You can call our customer service team on 0844 481 5866 between 9am and 6pm, Monday to Saturday.

Step 2: Writing to us

If you have contacted us already and been unable to resolve your issue, then you can write to us.

By Email:

You can email our customer service team at cc@dialaphone.com

By Letter:

You can write to our customer services team at the following address:

Dialaphone Customer Services

Ore Close

Lymedale Business Park

Newcastle-under-Lyme

Staffordshire

ST5 9QD

With our Online Query Form:

Existing customers can use our online query form available in our My Account section.

Step 3: Contact the Director of Customer Operations


If after writing to us you feel your complaint has still not been resolved satisfactorily, you can write to our Director of Customer Operations.

By Letter:

Director of Customer Operations

Dialaphone Customer Services

Ore Close

Lymedale Business Park

Newcastle-under-Lyme

Staffordshire

ST5 9QD

Social Media

Dialaphone is also available on Facebook and Twitter