Phones 4u Care Policy

What is Phones 4u Care?

Phones 4u Care is a pay monthly mobile phone insurance that covers your handset should any damage or faults occur. Claims can be made in all Phones 4u stores or over the phone.

Did you know? As part of the Phones 4u family, Dialaphone are able to offer you all the benefits of Phones 4u Care.

Show me the benefits

mobile phone cover Covering you for damage & breakdown

If your handset is damanged or faulty and you need to make a claim, bring your device to your nearest Phones 4u store and it will be assessed there and then. You can also make your claims over the phone if you are unable to visit a store.

mobile phone cover We repair or replace

With Phones 4u Care, we'll never send your phone away for repair if it is damaged or faulty. When we assess the claim we'll decide whether your device can be fixed there and then, or whether we need to replace it. Replacements are available in store (subject to stock) or by next working day courier courier delivery.

mobile phone cover Clear cover from £5.99 per month

Repairing and replacing your handset can be expensive. Phones 4u Care provides damage and breakdown cover for just £5.99 or £6.99 per month. £50 excess applies for damage claims and £25 excess applies for breakdown claims. The policy does not cover loss or theft.

Policy Documents

phones 4u care policy Click here to download the Phones 4u Care policy document.

What's not covered?

  • Loss or theft of the handset
  • The make, model or colour of the replacement - it will be a like for like specification
  • Cosmetic wear and tear
  • Damage you've caused maliciously
  • The content or data on your handset
  • £50 excess for damage claims and £25 excess for breakdown claims

How do I get it?

You can get Phones 4u Care Pay Monthly Phone Insurance by doing the following:

I am going to buy my new phone through the Dialaphone website

Simply add Phones 4u Care as an add-on to your order when you checkout

I am going to call Dialaphone to order my new phone

Ask your Dialaphone agent to add Phones 4u Care to your order when you call us on 0800 183 7902

I would like to get Phones 4u Care to cover my existing phone

You can take your handset to any Phones 4u store and an assessment will be made in-store to check if your device is in an insurable condition. Phones 4u Care can be added to your current handset within 30 days of taking out our mobile contract