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Apple Sued Over iPhone 3G Faults

Posted August 22nd, 2008 by Patrick in iPhone

Apple has been under fire in recent weeks for being unable to fix a number of faults in the iPhone 3G. A US iPhone user has become so frustrated with what she calls a “Defective iPhone 3G” that she has decided to launch a lawsuit against Apple. If enough users join the suit (which seems likely based on initial responses) it will attain class action status.

The problems lie in the performance of the iPhone over 3G networks. Users are complaining that it isn’t as fast as described in the Apple adverts and that performance and reliability are being affected.

Apple is usually quick to issue software updates to fix performance glitches but this has yet to happen with the 3G issues. Users are speculating that the problems might be hardware based rather than software based which would be a much bigger problem for Apple to handle.

Jessica Alena Smith, the Alabama resident suing Apple, said that she was persuaded to buy the phone after seeing TV ads about how fast it was on the 3G network.

One could barely turn on the television without hearing that the new iPhone 3G was ‘twice as fast for half the price,’” reads the complaint. Immediately after the purchase, however, Smith noticed that the iPhone’s data connection, e-mail, SMS, and other communications were slower than expected, and that the device only appeared to connect to AT&T’s 3G network less than 25 percent of the time. She also experienced an “inordinate amount of dropped calls,” according to the lawsuit.

iPhone users in the US have been reporting patchy 3G coverage since the device was launched but users in the UK don’t appear to be having the same issues leading some to speculate that AT&T, the iPhone carrier, might be causing the problems.

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Comments

Commentsd by James November 4th, 2008 at 2:39 pm

Has anyone had the experience of the iphone control screen shutting down during a phone call? It then takes about 45 seconds to come back to life and cannot be restarted earlier, so one cannot end the call from the phone until it comes back on line, which can be expensive.

Commentsd by avi gupta November 21st, 2008 at 4:30 pm

my phone is blocked i do not know reason when i insert the sim card the mobile doesn’t operate

Commentsd by Selina January 9th, 2009 at 6:20 pm

I know exactly what youre talking about with the control screen shutting down! That happened to my phone yesterday but i wasnt too surprised. My phone has been having lots of little problems since i got it 2 weeks ago! Im really upset because i didnt pay all that money to have a piece of crap phone!

Commentsd by paul king April 20th, 2009 at 4:43 pm

my iphone just froze when i tried to shut it down ,now all i get is a picture of a usb connector pointing to a itunes logo on the black screen,it wont even register on itunes when i connect it to the pc ,i,m very unhappy with this phone ,it has had minor problems in the past but nothing like this ,i have lost all my email contacts

Commentsd by mike key July 20th, 2009 at 10:17 pm

I’ve had my iphone 3gs for about two weeks and i’ve had to charge it off my mac resulting in the phone overheating. Now i don’t receive texts when they’re sent the internet is really slow, and i feel like i’ve wasted my money

Commentsd by Ste August 2nd, 2009 at 6:28 pm

Has anybody experienced the screen cracking on the iPhone 3G for no reason at all???

Commentsd by Julianne August 18th, 2009 at 3:29 pm

Ste, yes my screen cracked last night. My phone was sitting next to me as I had just sent a text message and the screen was fine. The next time I picked it up the screen was cracked! I have been trying to get it sorted all day!!

Commentsd by James Barratt September 13th, 2009 at 7:13 pm

My iCal had reminders in with alarms. One to remind me when the tax expired on my van. I got clamped for no tax costing total £260.The alarm message has vanished with others but they are there on my MacBook pro.

iPhone rubbish and so slow with everyones problems too.

Trouble is they release shit phones and hope to develop fixes later as the cash comes in.

Hewlett packard are the same, out of order that’s what it is.

J

Commentsd by jordan taylor October 27th, 2009 at 5:47 pm

hi, can anyone help me, just bought an iphone 3g off ebay, and i cant get any service/reception, what is this?

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