Privacy Policy

1. We will treat all your personal information:

   • As confidential and will only disclose the same in the circumstances set out below; and,
   • In accordance with Data Protection legislation from time to time in force in England and Wales.

2. When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing and delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner's office and collected lawfully in accordance to the Data Protection Act 1998. We will use your personal information for the following purposes:

   • Processing your orders (Including incomplete or failed orders) and conducting business with you;
   • To administer this Website;
   • For statistical, market research and customer satisfaction purposes to improve this Website and its services to you;
   • If you have not objected during the registration process, to notify you of products or special offers that may be of interest to you including the Upgrade Reminder Service
   • If you have not objected during the registration process, to disclose to other members within our group of companies and also to other relevant third parties, who may contact you about their products or services that may be of interest to you;
   
   Subject to your rights of objection, you agree that personal information may be disclosed to other businesses within our group of companies and to reputable third parties who will help process your order or whose products or services may be of interest to you. In addition, you do not object to us, our group companies or third parties contacting you for the purposes set out above, whether this be by fax, telephone, e-mail, SMS or other electronic means or in writing and you consent to this activity for the purposes of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
   
   You should be aware that if the police requests us or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

3. If you have not objected during the registration process, but do not want us to:

   • Contact you regarding products or services which may be of interest to you; or
   • To transfer your data to group companies and third parties so that they can contact you about their products and services;
     
     Then please write to us at:
     
     

     Dialaphone Web Customer Services Team
     Osprey House
     Ore Close
     Lymedale Business Park
     Newcastle-under-Lyme
     Staffordshire
     ST5 9QD

     and notify us accordingly.

4. Subject to your rights of objection, you agree that personal information may be disclosed to other businesses within our group of companies and to reputable third parties who will help process your order. In addition, you do not object to us, our group companies or third parties contacting you for the purposes set out above, whether this be by fax, telephone, e-mail, SMS or in writing and you do not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

   You should be aware that if the police requests us or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.